100% Satisfaction Guarantee
If a Ourfriendlypets.com product does not meet your expectations, return it for an exchange or a prompt refund of the product purchase price. (Excludes Special orders or clearance items)
For 30 days there is a no questions asked return guarantee. There is zero risk!
Simply package up the item and return it to us at the address on the shipping label, no return authorization needed! It is that easy! We recommend that you use a tracking method with your paid shipping choice for your records.
Within 30 business days or sooner (usually much sooner), we will issue a refund.
*return guarantee excludes special order items, seasonal, holiday, measured to custom size products. 25% restocking applies on special orders/seasonal items.